Frequently Asked Questions
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Joining Up
Should you feel you need further assistance either speak to a member of staff on reception or contact us before your visit
How can I join the gym?
Do you offer Blue Light Discount?
Do you offer family discount?
Do I have to sign a contract?
Is there a joining fee?
Do you offer Student Discount?
How old do I have to be to join?
Can I book an induction?
Can I pay for my membership by cash?
Is there disabled access?
How do I access the gym once I sign up?
What are the opening hours?
What are the manned hours?
Do you have a vending machine / serve food?
How do I book a PT and how much does this cost?
Membership Queries
Should you feel you need further assistance either speak to a member of staff on reception or contact us before your visit
What are the membership options at EmpoweredFIT?
Can I pay for a 1 Day Pass?
How can I change my member details?
How can I freeze my membership?
What do I do if I have an issue with my membership or payment?
How can I cancel my membership?
Can I restart my old membership?
How long can I freeze my membership?
Can my friend come and look around the gym with me?
Can I buy a membership gift voucher?
I’ve changed my bank – how do I update my Direct Debit Details?
Can I change my payment due date?
My Direct Debit has been rejected?
Classes
More info can be found on the EF App.
Are classes included in my membership?
What types of classes do you offer?
How do you book onto a class?
How many people can attend a class?
I am new to exercise / classes – will these be too much for me?
Do I need to bring anything?
General Information
For reporting any immediate concerns on site please report these to the member of staff on duty.
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