GOOD TO
KNOW.

EmpoweredFIT Liverpool is at 23 Carruthers Street, Liverpool, L3 6BY. EmpoweredFIT Wirral is at Unit 2, Arrowe Commercial Park, Arrowe Brook Lane, Wirral, CH49 1AB. One full membership gives you access to both gyms.

Full membership is £50 per month by Direct Debit, with no joining fee and no contract. It includes 24/7 access to both Liverpool and Wirral, standard gym classes and Liverpool’s recovery facilities during their opening hours. Full memberships are offered through each gym’s waiting list.

Off-peak membership is £35 per month, with access to both Liverpool and Wirral from 10am to 3pm every day, including weekends. Please finish your session and leave by 3pm. Standard classes and Liverpool recovery are included when they fall within your access hours and the facilities’ opening hours. There is no joining fee.

A day pass costs £12.50 and covers both gyms, standard classes and Liverpool recovery during its opening hours. Buy it on the day you want to train: it is valid on that calendar date, rather than for a rolling 24 hours. You can leave and return on the same date. Follow the day-pass instructions to purchase and set up your app access.

A week pass costs £30 for seven days of access to both gyms, standard classes and Liverpool recovery during its opening hours. It activates immediately when purchased, so buy it on your first training day. Follow the week-pass instructions before completing checkout.

Yes. Full membership, off-peak membership, day passes and week passes cover both Liverpool and Wirral. Full membership and passes allow access around the clock during their validity; off-peak membership is limited to 10am to 3pm every day. Recovery and staffed services have their own opening hours.

Full memberships work on a one in, one out basis to protect space on the gym floor. Join the waiting list for the gym you will use most, and we will invite you when a place becomes available. There is no guaranteed waiting time.

No. Signing up records your interest; your place is confirmed only when you receive an invitation and complete the joining process. Invitation links normally remain available for 14 days, but check the deadline in your own invitation.

Yes. Off-peak membership and day or week passes are available without joining the full-membership waiting list. You can also book a free show around or visit EmpoweredEATS without a gym membership.

Yes, but returning to full membership means joining the waiting list again. If you have been on the list before, contact the team so they can check that your new request is recorded correctly. If you only need a temporary break, ask about freezing your existing membership before cancelling.

Join the full-membership waiting list for your preferred gym. When a place is offered, contact the team to change your existing membership rather than purchasing a second membership.

Full members can use both gyms 24 hours a day, seven days a week, throughout the year. Day and week passes provide the same access while valid. Off-peak access is 10am to 3pm daily. Reception, cafés and Liverpool recovery have separate opening hours.

Reception is staffed Monday to Friday, 7am to 9pm, and Saturday and Sunday, 9am to 5pm. Bank-holiday staffed hours are normally 9am to 5pm unless we announce otherwise. If you need help on your first visit, come during staffed hours.

Standard gym classes are walk in: no booking is needed. Arrive about five minutes early, introduce yourself to the coach and tell them if you are new. EmpoweredKids at Wirral uses separate advance booking. Check your gym’s current timetable for sessions and any changes.

Standard gym classes are included in full membership, day passes and week passes. Off-peak members can attend standard classes within their 10am to 3pm access window. Separately booked activities such as EmpoweredKids and paid events have their own arrangements.

Yes. You do not need to be entering a race to try HYROX training. It combines running with functional exercises, and the coach can help you find a suitable starting level. Tell the coach about your experience before the session. Check the Liverpool or Wirral timetable to choose your class.

Both Liverpool and Wirral have free weights, strength and functional training spaces, including competition-style bench press benches. Both gyms also have punching bags; bring suitable gloves to use them. Book a free tour if you want to check particular equipment before joining.

Yes. Both gyms have personal trainers. Browse the Liverpool or Wirral trainer profiles and contact a coach to discuss your goals, experience and availability. Personal training is arranged separately from standard included gym classes.

Sauna and ice bath facilities are at Liverpool only. Liverpool has a mixed sauna and ice bath area and a female-only sauna and ice bath area. Wirral does not have a sauna, and neither gym has a steam room.

Liverpool recovery is included for members and day or week pass holders, within their membership access hours. Recovery opens Monday to Friday, 5am to 9pm; Saturday, 5am to 1am on Sunday morning; and Sunday, 9am to 5pm. Cleaning is between noon and 1pm, with at least one sauna remaining available. Follow any temporary closure notices and the facility guidance.

Purchase your membership or pass first, then sign into the EmpoweredFIT app with the email address and password used at signup. Select the correct gym, tap GYM ACCESS on the homepage and scan your QR code at the entrance. Creating an app account alone does not purchase gym access.

Use the same email address you used to join. If you have forgotten your password, use the password-reset option. For access problems, contact the team or visit reception during staffed hours. Do not send anyone your password or payment details.

Tap the two arrows at the top right of the app homepage and select the other gym. If it is missing, tap + to add it. On iPhone, you may also need Me → System Settings → Sync. Menu names can vary by app version.

Yes. Book a free show around at Liverpool or Wirral to see the gym, meet the team and ask questions. It normally takes about ten minutes. A show around is a tour, not a free training session; choose a day pass if you want to work out.

Bring comfortable training clothes, suitable footwear, water and a padlock if you want to use a locker. Have the EmpoweredFIT app ready with your entry QR code. For your first class, arrive five minutes early and introduce yourself to the coach.

Members can book an induction through the EmpoweredFIT app. An induction is recommended if you are new to gym equipment. If you have not joined yet, book a free gym tour first.

Gym membership is available from age 14. Members aged 14 or 15 must be supervised by an adult or personal trainer at all times. From 16, members can train unsupervised. EmpoweredKids at Wirral is a separate supervised class for ages 8 to 11, with advance booking and parental consent.

Both Liverpool and Wirral have parking. Liverpool’s car park has a two-hour limit; if you are training for longer, use the parking extension form linked from Member essentials. Check the signs when you arrive.

Both gyms have accessible entrances and wheelchair-accessible toilets. Contact the team before visiting if you need particular support or want to discuss access to a specific facility.

Yes. Bring your own padlock and take your belongings home after your session. Lockers are for use during your visit, not overnight storage.

In the EmpoweredFIT app, go to Me → Memberships → Active, then choose Pause or Cancel and check the confirmation. Menu labels can vary by app version. Contact the team if you cannot find the option. Cancelling means joining the waiting list again if you want full membership later.

A freeze can last from 31 days up to 12 months. Allow at least five working days before the payment or requested start date. Payments already being processed may still be collected. Keep your Direct Debit active and contact the team when you want to unfreeze.

In the EmpoweredFIT app, open Me → Memberships → Purchases → Direct Debit Information. Menu labels can vary by app version. If you cannot see the option, contact the team rather than sending bank details by message.

Payment dates cannot be edited directly in the app. Contact the team to review your options. Do not cancel and buy another membership to change the date, as this can create duplicate payments or affect your place.

The payment system may retry collection automatically, but the timing can vary. A further failed collection can lead to suspended access. Contact the team if a payment has failed so they can check your account and explain the next step.

Open Me in the EmpoweredFIT app and tap your profile to edit your name, email address or phone number. Keep your email current so you receive important membership information.

Yes. The cafés at Liverpool and Wirral welcome members and non-members. Visit the EmpoweredEATS website for current menus, café opening hours and meal-prep collection options. Café hours are separate from gym access hours.

Email info@empoweredfit.uk or message the team on WhatsApp at 07729 136196. You can also speak to reception during staffed hours. Use the Contact page for directions and direct contact links.